Is your charity website ready for Mobilegeddon?

Is your charity website ready for mobilegeddon
Incase you missed the news, Google announced a few weeks ago that as from April 21st its next search algorithm update would specifically punish sites that don’t have a mobile friendly design when users are searching using their mobile devices.

Google describes the impending changes here by explaining “we will be expanding our use of mobile-friendliness as a ranking signal. This change will affect mobile searches in all languages worldwide and will have a significant impact in our search results”.

The online industry (never knowingly understated) has labeled the change ‘Mobilegeddon’ out of concern over the number of non-mobile optimized sites that will see their organic search rankings tumbling following the algorithm update. Perhaps not without reason, given that eBay apparently lost 80% of its prime rankings following the last update, and research by mobile marketing company Somo suggests that a whole lot of big brand sites such as Channel 4, RyanAir, and The Daily Mail are set to be hit this time around.

The Somo research made use of Google’s own mobile friendly test site that you can find here.

To check that your site passes the test you simply type-in your website URL and hit ‘Analyze’ – and within a minute or so you’ll know if you can rest easy or if you need to send your web team an urgent email.

From a quick check, I did find several big brand charity sites who score a FAIL on this test – so I can only hope their web teams have mobile optimization on their to-do list before April 21st.

Speed of Light Campaign – Innovative Social Media Fundraising from SolarAid

SolarAid Speed of Light
You may not have heard, but 2015 is officially the International Year of Light – proclaimed by the UN to raise global awareness of how light-based technologies promote sustainable development and provide solutions to global challenges in energy, education, agriculture and health.

To coincide with this, SolarAid – a charity with a whole lot of knowledge about light-based technologies and sustainable development – has launched an innovative new online fundraising appeal called Speed of Light.

On visiting the Speed of Light site it explains some of the great benefits that a simple solar light can give to families in rural Africa and how for a donation of just £3 (€4, US$5) you can provide one. When you make a donation, of however many lamps you choose, then you get to see on an interactive map exactly where your lamps are going to (mine will apparently end-up in a village called Kigoma in Tanzania).

This is really nice, but not anything that others like Charity:Water haven’t offered before.

What caught my eye about SolarAid’s campaign is how they’ve developed it beyond a simple individual donor ask into a really nice social group ask. Because, once you’ve made your donation, you’re given a personalised URL which you can share with your friends through Facebook or Twitter. Then, if they use that link to donate more lamps they are added to your branch of the Speed of Light Donor Community – which you can see growing, along with the impact in terms of lights provided, on the Speed of Light site (as shown in the screengrab above).

Capitalising on the ‘Nominate a Friend’ trend used to such amazing effect in the #icebucketchallenge last year, SolarAid suggest that you use your personal URL to nominate friends to donate and so help grow the impact of the campaign (“No make-up, no ice-bucket, no selfies, just a good cause” as it says on their site) – and a £3 ask is the level where I’d imagine many donors will feel happy to do just that.

I talked to SolarAid’s Chief Fundraiser, Richard Turner, not long after the launch and he confirmed that, while the campaign was being seen very much as a test (which does show a little in the on-site user experience), they are really pleased with the results – both in terms of new donor numbers and new opportunities it has opened-up with corporates and membership organisations.

Poorly optimized Google Adwords copy could be wasting a quarter of your search budget

Charity Adwords Research Whitepaper

Last year, while working on a client project, I came across a very interesting company called The ATO Co. They’re an international AdWords copywriting agency who have developed an ad text effectiveness algorithm which enables them to audit Google Adwords copy and score it to show how well optimized it is.

Talking with them about the serious impact that can result from AdWords copywriting that doesn’t follow optimization best practice was a real eye-opener.

The reason being that Google AdWords rewards advertisers who run more effective advertising campaigns with lower advertising costs (i.e. a lower CPC) – based on what Google calls Quality Score (QS). The difference between you having a QS of 10 and a QS of 1 can mean that you’re saving as much as 30% on your annual budget – or paying up to 600% over the odds for every click. Assuming you’ve optimized your landing page, the last variable in the QS calculation is your ad text. So, all of a sudden taking a far closer look at the way your AdWords copy is written makes very sound financial sense!

Our discussions about this led to us working together to examine just what sort of a financial impact the lack of AdWords optimization might be having for UK charities.

The guys at The ATO Co took a cross-section of Google AdWords ad texts from the UK’s 20 leading charities and evaluated them using their effectiveness algorithm. As suspected, they found a whole lot of the ad copy was far from fully optimized – overall amounting to a potential overpayment of up to £2.66m on the £10m spent by those charities on Google AdWords.

That equates to these charities paying up to 27% more for their Google advertising than they needed to.

Anyone with experience of digital fundraising knows that it’s no easy task to generate good, sustainable levels of online donations, and that means that we need to take every opportunity there is to optimize activities to maximise the net income generated.

However, while online advertising spend grows year-on-year, I don’t hear many charities talking about how well they’re optimizing their spend in paid search. So, what we’re hoping is that this research will help spark the debate and lead to more charities adopting AdWords optimization best practice and so significantly increase the cost-effectiveness of their paid search activity.

The full findings of our research were released today in a whitepaper that you can download for free here.

2015 Digital Fundraising To Do List #3 Allocate Budget For Paid Social Media

No More Free Social Media

The writing has been on the wall for a couple of years now. Facebook, needing to more effectively monitise its massive user base, has been gradually changing the way in which content published on brand pages is shared organically with followers – so as to encourage more brands to pay to promote their content. Last year this decline in ‘organic reach’ hit the point where the average organic reach of brand page content was around 6% – and falling fast.

Then came the official statement that from January 2015 Facebook is “bringing new volume and content controls for promotional posts, so people see more of what they want from Pages”. A statement widely seen as heralding the final death of free organic reach for promotional content – and that includes content you publish on your organisation’s branded page promoting fundraising asks.

So, what’s a fundraiser to do in the new ‘Pay to Play’ world of Social Media Promotion?

Well, the first thing is not to panic. Despite repeated rumours of its demise, Facebook remains the most popular social network world-wide (outside China) and older consumers are becoming increasingly active users – which is handy, as they’re the consumers most likely to be donating to charity too. So, while you may well need to change the way you use it (and other social media – as Twitter looks like going the same way) there may well still be a role for Facebook activity in your fundraising programme.

Begin by conducting a careful and honest review of just how well your own Facebook activity is really performing in support of fundraising. Not just in terms of how many Page Likes you’re getting (although we all know how much senior management love those charts), but also assessing how your levels of reach are changing for different types of content, what traffic Facebook is driving to your website, and just what that traffic does when it gets there.

Then, get online and learn about what options exist for targeting paid social content. You’ll find that these range from traditional demographic, lifestyle, interests, and ‘lookalike’ targeting to Custom Audiences through which you can specifically target people who already donate to you. The latter is especially interesting for fundraising – as it offers a targeted Social Media extension to your donor development activity (and several fundraisers I’ve spoken to recently have reported good results from tests of this).

Once you understand the options, allocate a testing budget and design some proper, robust tests to assess the real potential of paid social activity to directly support your fundraising programme. Just as you would with any other paid channel, take the time to look around and talk to other fundraisers to find-out what is and isn’t working – both in terms of targeting and the content and fundraising propositions being used. Aim to make 2015 the year you get some good benchmark data on the potential of paid social for your fundraising – which you can build-on when planning for 2016 and beyond.

Lastly, if you come across anyone who is still under the impression that Social Media is a free extension to their digital fundraising programme then do them a favour and gently bring them up to date with the way the world is changing. As, despite discussion of failing organic reach having been ongoing for a long while now, the belief that ‘Social Media is Free Media’ remains hard to shift in some quarters.

Only time will tell, but I’m hoping the shift towards paid promotion will actually bring a much needed dose of realism to the use of Facebook for fundraising – and so help lead to far greater Social Media fundraising effectiveness overall. For too long the perception that Social is a free engagement channel has led to it being pretty badly managed by many organisations when it comes to fundraising. Now that we need to start paying for it, hopefully it’ll be treated with a bit more rigour and respect – and deliver a lot more income as a result.

 

This post is the third in a series suggesting things I think fundraisers should have on their 2015 Digital Fundraising To Do List. The first two are:

#1 Conversion Rate Optimisation

#2 Get Serious About Email Fundraising

A must read for all digital fundraisers – latest free Global Digital Statistics Compendium from We Are Social

 

It’s that time of year again – when fundraisers the world-around take a breath after the end of year seasonal donation high and get ready to do wonderful things in the year ahead. So, when better to get yourself a good dose of digital market insights to help underpin your planning.

Step forward those generous folks at We Are Social – who are back with a better than ever update on their annual Global Digital, Social, and Mobile Statistics Report.

As well as global summaries, within the reports 376 pages you’ll also find country-specific sections, so you can get some real insight on your own markets as well as understand how you fit into the world-wide picture.

And, best of all – it’s free to download from SlideShare. What’s not to love!

Happy planning!

2015 Digital Fundraising To Do List #2 Get Serious About Email Fundraising

Email Fundraising
Despite all the attention that continues to be devoted to Social Media across the nonprofit world, I don’t know many fundraisers who wouldn’t acknowledge that the primary means of engaging with their donors online is actually through email. Sadly, I also don’t know of many who are really pleased with the fundraising results they receive through their email programmes.

And this underperformance seems to be getting worse not better as time goes-on – as highlighted in last October’s Luminate Online Benchmark Report, which (as reported by Mike Snusz of Blackbaud) showed email appeal volume up over 70% among the 794 nonprofits surveyed, but the all important email appeal conversion rate down by 25%.

So, what is going wrong with Email fundraising? Is it simply that donors don’t like to respond to email appeals?

I don’t think so. From discussions I’ve had with fundraisers all around the world (and from what I see in my own inbox) I think the truth is that very few organisations really take email fundraising seriously. Certainly nothing like as seriously as they take their direct mail fundraising.

It may be because email programmes are not run by fundraisers; or because of problems integrating offline and online donor data; or simply because low results have led to ever lower expectations. But what I see time and again is that email fundraising programmes are being run with none of the direct marketing rigour that even the most junior direct mail fundraiser would recognise as DM101.

In a channel where the potential exists to offer content-rich, personally-targeted digital engagement and asks, most fundraisers still send one size fits all email appeals and e-newsletters with no sophisticated segmentation and minimal testing – and just accept the resulting dismal income returns.

To be honest, I can’t think of any other direct response channel which is so badly under-used by fundraisers.

So, that’s why I’ve put Getting Serious About Email Fundraising as second in my 2015 Digital Fundraising To Do List (just behind Fixing your Conversion Rate Optimisation).

I’d encourage anyone involved in online fundraising to invest some quality time thinking through how they might improve their use of this key digital channel by applying some good-old offline direct mail techniques.

To help kick-start your thinking, here’s a list of common email marketing mistakes from my old agency colleague Jeff Brooks over in Seattle. Alternately, seek-out the keenest direct mail fundraiser you can find and ask them what old school direct marketing nous they can share to help improve your email programme.

2015 Digital Fundraising To Do List #1 Conversion Rate Optimisation

Fundraising Conversion Rate Optimisation

In my first post of the New Year (Why Bitcoin probably shouldn’t be top of your 2015 Digital Fundraising To Do list) I promised to share some thoughts over the next few weeks about what I believe digital fundraisers should be prioritising on their 2015 To Do lists. So, to get started let’s focus on the one thing without which none of your other online activity is likely to deliver good results – namely Website Conversion Rate Optimisation.

Back in January 2012 I wrote about the crucial importance of fundraisers getting serious about how they track and improve the conversion rates of their fundraising pages.

I wrote that post in the same week User Experience specialists Nomensa had released their white paper ‘Creating the Perfect Donation Experience’, which included alarming research findings showing that 47% of donors give-up before they have made the donation because the online journey is not intuitive and engaging. I found this statistic worrying but not especially surprising, given the lack of attention being given to tracking, evaluating, and improving the conversion of traffic to donation websites at that time.

What I find both alarming and surprising is that two years on from that report, so many of the fundraisers that I hear voicing concern over the difficulty they experience growing their online income are still focusing the vast majority of their efforts on traffic generation and next to nothing on conversion rate optimisation.

Assuming the Nomensa finding still applies (and sadly I see little to suggest that the sector has got to grips with conversion optimisation so as to change it) this means that for all the effort and budget being invested in attracting individuals wishing to make a donation, almost half of them will be failing to become donors because of a lack of attention being given to optimising their website experience.

If you were to tear-up half of the donations you receive to a direct mail appeal then you would clearly be a crazily bad fundraiser. Yet failing to pay proper attention to what is happening on your donation pages could well be amounting to the same thing.

So, that’s what I’d say should be top of your 2015 To Do List. Before spending time on new ways to bring more people to your donation pages – work-out just what you need to do to properly measure, evaluate, and optimise the experience they will have when they get there.